Hi! Welcome to Milano's UpTowne Florist
Call us at : 614-889-1001
729 Mt. Airyshire Blvd.
Columbus OH 43235
FAQ
Frequently Asked Questions (FAQ) – Milano Florist
We’re here to make flower delivery in Columbus and Central Ohio simple, stress-free, and beautiful. Below are quick answers about same-day flower delivery, delivery areas, custom designs, sympathy flowers, hospital delivery, and how to keep your flowers fresh.
General
What does a florist do?
A florist designs and arranges fresh flowers for occasions such as birthdays, anniversaries, weddings, sympathy services, holidays, and everyday gifts. Florists help customers choose the right flowers, colors, and style for the occasion, then prepare the arrangement and often provide local flower delivery. Professional florists also care for fresh flowers, create custom floral designs, and can assist with larger events, weddings, funerals, and corporate floral needs.
How do you know if a florist is good?
A good florist uses fresh, high-quality flowers, creates well-designed arrangements, and provides dependable customer service and delivery. Look for recent customer reviews, clear photos of their actual work, transparent pricing, and experience with the type of flowers or occasion you need. A reputable local florist should also be able to answer questions, recommend appropriate flowers, and explain substitutions when certain blooms are unavailable. A good florist should have a retail, brick-and-mortar location rather than a call center or working out of residence. A good florist will ask questions such as the type of flowers you would like included and not included, color scheme and style.
Which florist in Columbus and in Central Ohio is considered the best?
There is no single objectively “best” florist in Columbus, Ohio or in Central Ohio. It depends on what you need—everyday flower delivery, custom designs, weddings, sympathy flowers, price, or a particular design style. Columbus has several well-reviewed local florists, so it is worth comparing recent customer reviews, examples of their actual work, delivery area, and experience before choosing. A florist should listen to your needs, ask what type of flowers, style and colors the recipient would like so they customize the arrangement for your needs to meet your expectations.
Is it better to order from a local florist or online?
In most cases, you do not have to choose between ordering from a local florist and ordering online. Many local florists have their own websites, allowing you to order directly from the flower shop while still enjoying the convenience of online ordering.
When you order directly from a local florist, your flowers are typically designed and delivered by the same shop handling your order. You may even be able to speak directly with the florist creating your arrangement. This gives you more control over the design, allows for greater customization, and makes it easier to ask questions about flower availability, substitutions, and delivery.
Large online flower-ordering companies often act as middlemen, forwarding your order to a local florist while keeping a portion of what you paid and sometimes adding service fees. As a result, less of your purchase price may actually go toward the flowers and design.
Ordering directly from a trusted local florist can provide better communication, more flexibility, fresher flowers, and often a fuller arrangement for your budget. It is usually just as easy to order online from a local florist, with the added benefit of working directly with the shop creating and delivering your flowers.
How can you tell if you are ordering from a local florist rather than a large online flower-ordering companies?
Check whether the florist lists a real local street address, local phone number, and information about the people or shop behind the business. A true local florist will usually show photos of its own work, identify the communities it serves, and be able to answer questions about flower availability and delivery. Large online flower-ordering companies may appear to be local but often forward your order to another florist and charge additional service fees. Before ordering, look at the website’s About Us and Contact pages, check the business on Google Maps, and call the shop directly if you are unsure. Ordering directly from a local florist generally gives you better communication and more control over the final arrangement.
Where is the best place to get flowers delivered?
The best place to order flower delivery is usually a reputable local florist that designs and delivers the flowers in the recipient’s area. Ordering directly from a local flower shop can provide fresher flowers, better communication, more flexibility with substitutions or special requests, and fewer third-party service fees. Check recent reviews, delivery policies, and photos of the florist’s actual work before ordering.
Delivery Questions
Do you offer same-day flower delivery in Columbus, OH and Central Ohio?
Yes! We offer same-day flower delivery for most local addresses when your order is placed before 12:30 PM on the requested delivery day. If you’re ordering later in the day, we’ll schedule the soonest available delivery.
What areas do you deliver to?
We deliver throughout Central Ohio, including Columbus and nearby communities like Worthington, Powell, Dublin, Upper Arlington, Westerville, Delaware, and Lewis Center—and many surrounding neighborhoods. (Scroll to Service Area for a detailed list.)
I know you are a Columbus florist. What other areas do you deliver to?
Yes. Milano’s UpTowne Florist provides flower delivery throughout Columbus and many surrounding Central Ohio communities. In Columbus, we regularly deliver to Downtown Columbus, The Ohio State University area, Clintonville, Short North, German Village, Victorian Village, Grandview, Northwest Columbus, Polaris, and other Columbus neighborhoods.
We also deliver to Worthington, Powell, Dublin, Lewis Center, Delaware, Upper Arlington, Hilliard, Westerville, New Albany, Galena, Plain City, Jerome Village, and nearby communities.
Because our flowers are designed and delivered locally, we can provide dependable service throughout our delivery area. If you are unsure whether we deliver to a particular neighborhood, address, or ZIP code, call us at 614-889-1001 and we will be happy to check.
(Scroll to Service Area for a detailed list.)What are your delivery hours?
Delivery times vary by day and volume. Most deliveries occur during standard business hours. On major floral holidays (Valentine’s Day, Mother’s Day, etc.), deliveries may run later due to high demand.
How much is delivery?
We believe in keeping our fees a flat fee so that you as the customer know up front. We charge $13.95 to most areas within Delaware and Franklin counties. Deliveries outside of our delivery areas are $25. The amount will be displayed at checkout.
Can I request a specific delivery time?
We can’t guarantee exact delivery times, but we’ll always do our best to honor time-sensitive requests. If the delivery must arrive within a strict window (like before a service time), please call us so we can confirm options.
What if the recipient isn’t home?
We’ll do our best to deliver safely. Depending on the location and weather, we may leave the flowers in a protected spot, with a neighbor, or contact the recipient for guidance. If we can’t complete delivery, we’ll coordinate next steps with you.
Can you deliver to businesses, schools, apartments, or secured buildings?
Yes—please include helpful details like the business name, suite number, gate code, call box instructions, and a good recipient phone number to avoid delays.
Ordering & Changes
How do I place an order?
You can order online anytime, or call our shop for help selecting the perfect design. We’re happy to guide you based on occasion, style, and budget—whether it’s a birthday, anniversary, get well, sympathy, or “just because.”
Can I change my order after it’s placed?
Often, yes—if the order hasn’t entered design or delivery routing. Please contact us as soon as possible and we’ll do our best to accommodate updates.
Can I add a card message?
Absolutely. Add your message during checkout and we’ll include it with your flowers. Short, heartfelt notes are often the most meaningful.
Do you offer contactless delivery?
When appropriate, we can leave flowers in a safe spot at the delivery address. Please add delivery instructions at checkout.
Custom Designs, Weddings & Events
Do you create custom bouquets and arrangements?
Yes—and we love it. If you have favorite flowers, colors, a style (modern, romantic, garden-style), or a budget in mind, our designers can create a one-of-a-kind custom floral arrangement just for you.
Do you offer wedding flowers in Columbus and Central Ohio?
Yes. We design wedding flowers including bridal bouquets, boutonnieres, ceremony pieces, centerpieces, and statement installations. Reach out early to reserve your date and start planning.
Do you provide flowers for corporate events and celebrations?
We do. From front-desk arrangements to gala centerpieces, we can design florals that match your brand, space, and vibe.
Substitutions, Satisfaction & Refunds
Will my arrangement look exactly like the photo?
We design to match the overall style, color palette, and feel of the arrangement. Because flowers are seasonal and availability changes daily, we may make thoughtful substitutions to ensure your gift is fresh, full, and beautiful.
What if I’m not satisfied with my flowers?
Please call us within 24 hours of delivery. We take pride in our work, and we’ll make it right—whether that means a replacement or a refund depending on the situation.
Can I cancel my order?
If you need to cancel, contact us as soon as possible. Orders that have already been designed, prepared, or dispatched may not be eligible for cancellation.
Do you offer refunds for delivery fees?
Delivery fees are typically non-refundable once a delivery attempt has been made. If there’s an issue, please contact us promptly and we’ll review options.
Flower & Plant Care
How many days should flowers from a florist last?
Most fresh-cut flowers from a florist should last about 5 to 10 days, although some varieties can last longer with proper care. Flower longevity depends on the type of flower, how fresh it was when purchased, room temperature, and how well the arrangement is maintained.
To help flowers last longer, keep them away from direct sunlight, heating and cooling vents, and ripening fruit. Check the water daily, add fresh water as needed, and follow any care instructions provided by your florist. Some long-lasting flowers, such as carnations, chrysanthemums, and alstroemeria, may remain attractive for two weeks or more.
Read more on our Buds & Bloom Blog, How Long Do Cut Flowers Last?
How can I make my fresh flowers last longer?
- Refresh the water daily (or every other day) and keep the vase clean.
- Re-cut stems at an angle every 1–2 days.
- Remove any leaves below the waterline.
- Keep flowers away from direct sun, heat vents, and drafts.
- Use flower food when provided.
Do you include care instructions?
Yes—many arrangements include simple care tips. If you ever have questions, call us and we’ll help you get the longest life out of your flowers.
Funeral & Sympathy Flowers
Do you offer sympathy and funeral flowers?
Yes. We create sympathy flowers and funeral flowers including standing sprays, wreaths, baskets, casket flowers, and tribute pieces. If you’re unsure what to send, we can guide you with care and compassion.
Do you deliver to funeral homes?
Yes. Please include the funeral home name, address, and service information (date/time and the full name of the deceased) to ensure accurate delivery. Please visit our funeral home delivery guide for more information about which funeral homes we serve.
Can you create a custom tribute design?
Yes. We can design custom colors, favorite flowers, and meaningful details. Call us to discuss what feels most fitting.
Hospital Flower Delivery
Can you deliver flowers to hospitals in Columbus and Central Ohio?
Yes. Please provide the recipient’s full name, hospital name, and room number (if available). A working phone number also helps. Please visit our hospital delivery guide to see which hospitals we serve.
Do hospitals have flower restrictions?
Sometimes. Certain units may restrict strongly scented flowers or specific blooms. If you’re unsure, check with the hospital and add any notes at checkout.
Flower Subscriptions
Do you offer flower subscriptions for homes or businesses?
Yes! Our flower subscriptions are a beautiful way to keep fresh blooms in your home, office, or lobby. Ask about weekly, bi-weekly, and monthly options.
Can a subscription be customized?
Absolutely. We can tailor the style (modern, seasonal, classic), color palette, vase needs, and budget.
Service Area
We provide local flower delivery across Central Ohio, including:
Bexley, Clintonville, Columbus, Delaware, Dublin, Gahanna, Galena, Grandview Heights, Hilliard, Jerome, Lewis Center, Marble Cliff, Minerva Park, New Albany, Orange Township, Plain City, Powell, Riverlea, Shawnee Hills, Upper Arlington, Westerville, Wedgewood, Worthington, and Worthington Hills. Within Columbus, we regularly deliver to Downtown Columbus, The Ohio State University area, Clintonville, Short North, German Village, Victorian Village, Grandview, Northwest Columbus, Polaris, and other Columbus neighborhoods.
Not sure if we deliver to your address? Give us a call and we’ll confirm.
Contact & Help
Still have questions? We’re happy to help.
- Phone: 614-889-1001
- Location: 729 Mt. Airyshire Blvd., Columbus, OH 43235
Near 315 and I-270 between Worthington & Powell (Located near Worthington Hills in front of Swan Cleaners) - Website: milanoflorist.com
- Tip: For time-sensitive deliveries, please call so we can help you choose the best option.
